Blue Diamond Helpdesk

Popular Articles
Factory Reset Toshiba Label Printer
Please follow the below steps to factory reset the label printer in the event settings have been changed accidentally or the printer is not working correctly Power the label printer off Hold down the left and right button whilst switching it on ...
QR Scanner Carraige Return Barcode
PLEASE SCAN THE BARCODE SHOWN BELOW TO ENABLE CARRIAGE RETURN
Open Teams Links in Chrome
By default, web links will open in Microsoft Edge. But you can change it by going to Settings (3 dots top right by your initials) > Files and links > Link open preference and select the browser you prefer in your case Google Chrome (default browser ...
Label Printer Settings for Toshiba SA4
Please see below the correct settings of the SA4 Toshiba Label printer. Firstly make sure the correct label printer is selected TEC452/SA4 The labels should be selected as the ones highlighted below (2 across (37 by 24mm, 3mm gap)) Also ensure the ...
Receipt Printer Printing Blocks and Random Characters
Is your receipt printer printing similar to the receipt on the right? There is a simple fix that requires changing something known as the baud rate of the printer. Please follow the steps below to sort this issue: 1. Turn off the receipt printer 2. ...

Contact List

For any Vector Issues (Selling and Manager) – CSY - 0115 911 2519 or helpdesk@csy.co.uk

For Corby & Fellas Support - Corby - 01493 658800

Card Reader (Pinpad) Issues – Verifone - 03333 236 678 or ocius.helpdesk@verifone.com

Phones & Broadband (VH, Blackdown and Wye 9) – Nexsis - Dial 50000 From Any Handset or support@nexsiscomms.com

Phones & Broadband – Blackbox UC - 020 8106 8660 or cs@blackboxvds.com

Email, RDS (BD Central) & Sharepoint – Skyecloud - 0345 075 4913 or support@skye-cloud.com

Table Tracking – LRS - 01782 532123

Lee Brocklehurst - Group IT Manager - 07525 811965

Ashley Legg - Group IT Manager - 07970 293791

Adam Cornford - Group IT Support Co-ordinator - 07580 418449

Paul Fynn - IT Engineer - 07974 050776